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From 4 June 2008, when using your Visa Debit Card or Visa Credit Card in shops there will be two options available to you to conduct a ‘credit’ purchase. You will now be able to enter your PIN or sign as normal for these types of purchases.
No matter whether you use a Pen (signature) or PIN to authorise a payment, ‘credit’ purchases in shops are still Unlimited Free transactions. Pressing ‘credit’ when using your Visa Debit Card will still access your own funds.
Pen or PIN only applies to ‘credit’ purchases in shops. If you wish to get cash out at a shop, you will still need to press ‘savings’ or ‘cheque’. ATM transactions remain the same as they are now - the same fee still applies for withdrawals at non-CBA ATMs.
The option for entering your PIN has been introduced as PIN transactions are considered safer than signing, as only you know the PIN on your card.
If you do not know the PIN on your Visa Debit Card or Visa Credit Card, you can continue to sign for all ‘credit’ purchases. To obtain a new PIN, visit a Member Service Centre at Camberwell or Moonee Ponds.
For further information, please refer to the frequently asked questions below or call one of our friendly Member Service Consultants on
1300 654 822.
How does it work?
At the moment, when you conduct a 'credit' purchase at a shop with your Visa Debit Card or Visa Credit Card you, select 'credit', press 'OK/Enter', and sign. Your signature is used to authorise the purchase.
From 4 June 2008 you can choose to enter your card's PIN for 'credit' purchases or continue to sign as you do now – the choice is yours.
Why are Australian Financial Institutions making this change?
All Australian financial institutions issuing Debit Cards or Credit Cards have worked together to establish this service. PIN transactions are considered safer than signing, as only you know the PIN on your card. PIN transactions are also generally faster.
Do I have to use my PIN?
No. Card holders who prefer to authorise purchases by signing will still be able to do so.
What are the benefits of using a PIN?
PIN transactions are considered safer than signing, as only you know the PIN on your card. PIN transactions are also generally faster.
If I choose to enter a PIN will I be charged?
No. No matter whether you sign or enter a PIN to authorise a payment, 'credit' purchases at shops are still Unlimited Free Transactions.
Click here for more information on fees and low cost Banking.
I don't know my PIN, how do I get one?
If you do not know the PIN on your Visa Debit Card or Visa Credit Card, you can continue to sign for all 'credit' purchases. To obtain a new PIN, visit a Member Service Centre at Camberwell or Moonee Ponds. For further information call one of our friendly Member Service Consultants on 1300 654 822.
Will Pen or PIN affect how I use ATMs?
No. Pen or PIN only applies to purchases at shops when you press 'credit'. There will be no changes to how you currently use ATMs.
The fee remains unchanged for withdrawals at non-CBA ATMs and withdrawals at CBA ATMs are still Limited Free Transactions.
Click here for more information on fees and low cost Banking.
Where will Pen or PIN be available?
Pen or PIN will be available for purchases at most shops and retailers in Australia.
Where can I obtain more information?
For more information on Pen or PIN, call one of our friendly Member Service Consultants on
1300 654 822.
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