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This Privacy Policy Statement sets out how we manage and protect the personal information
we collect and use in managing your finances, and your travel arrangements when you use Victoria Teachers Travel.
Your privacy is important to you and to us; therefore, we value your trust in our ability to safeguard your personal information.
Your Personal Information
We collect personal information from you for managing your membership and
supplying products and services to you. This information may include your
name, addresses, date of birth, tax file number, contact details, employment
details, financial position and other such information needed to successfully
manage our business.
In certain circumstances we may collect sensitive information, such as health details, or information from third parties.
In such circumstances we will take all reasonable steps to ensure the third party has obtained your consent for us to do so.
Using Personal Information
We use your personal information to:
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assess and process membership applications, |
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provide you with a particular product or service from
any one of our business areas or related entities, or |
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provide you with information about products or services,
which may be suited to your needs. |
Sometimes we may use your information to offer you products in conjunction with another organisation whose logo or name will also appear on the offer.
If you feel that you no longer wish to receive offers for our products and services you may call us on 1300 654 822 and we will ensure no further offers are made.
We do not use identity numbers from government agencies, such as Tax File Numbers or Pension Numbers, to identify your applications, information or accounts.
We also use your personal information for the purposes of identifying you prior to discussing your account details with you. Confidentiality of your personal information is critical and assured.
Given the importance of your personal information we endeavour to keep it as complete, accurate and up to date as possible.
For Members who use our websites it is important that you understand that we use cookies to help us collect important information. Cookies are small pieces of data that are stored by your web browser on your computer hard drive. Cookies can remember what information you access on one web page to simplify future interactions with the website.
We use the information in cookies to track various paths you follow in our websites for statistical purposes. Cookies also hold data pertaining to the acceptance of Internet Banking Terms and Conditions. We do not use cookies to capture your individual email address or any personal information which may identify you.
You should be aware that where we provide you with an option to link directly with other websites, you are actually moving to another website. When this occurs we encourage you to read any related privacy statements associated with such websites.
Disclosing Personal Information
There may be occasions where we will disclose your personal information
to:
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assist various enforcement bodies perform their functions,
such as government agencies involved in protecting public revenue, |
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prevent a threat to life, health or safety, |
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provide you with information about products or services,
which may be suited to your needs. |
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service providers, such as a mailing house for the
purposes of sending account statements, |
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a person who is legally responsible for you following
receipt of your consent to do so, such as a Guardian, |
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an insurer who provides insurance to you or to us in
respect of risks relating to you, or |
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where law permits us. |
On occasions we may be required to forward some of your personal information overseas, such as in cases where we are attempting to resolve visa card fraud. Wherever practical we will obtain your consent prior to taking such action.
You Can Access Information
Upon your request we will provide you with information we hold on you, which
may lawfully be provided, and the purposes for which it is used. In some
circumstances charges may apply for retrieval of this information.
Security is Paramount
Security of your personal information is of paramount importance to our
continuing business and successful relationships with our Members. Our internal
security policy is designed to protect your information from misuse, loss
or unauthorised modification, disclosure or access.
Electronic information transmitted via email, fax or voice is monitored to ensure it is free from interception and unauthorised disclosure.
Not Satisfied?
If for any reason you feel that we have breached our privacy obligations
to you, we have a dispute resolution process to respond to your complaint.
If you have a complaint please raise this with the staff person with whom
you have been dealing. Once a dispute has been identified it will immediately
be referred to a Dispute Resolution Officer.
If for some reason you are not satisfied with the outcome of the dispute resolution process we may use a mutually acceptable intermediary to enable further access and explanation of information held.
The Future
In most cases in applying for our products and services you will have given
your consent for us to collect, use and disclose your information as outlined
in this statement.
In the ongoing prudent management of the Credit Union we may update this Privacy Policy Statement from time to time.
Privacy Policy Statement last updated: 20.12.2001
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