Recently there has been widespread media attention regarding online security. We recommend that Members take precautions to avoid the possibility of inadvertently getting caught by Internet scams or becoming a casualty of online fraud.

To protect yourself, you should:

Browsing Behavior

	Never access Internet Banking by clicking a link in an email.
	You should always type www.victeach.com.au in the address bar to access our Internet Banking service, alternatively access it via your Favorites/Bookmarks.
	Take extra precautionary measures while accessing Internet Banking from a foreign computer (e.g. cyber cafes, public libraries). If you have entered the login details on any shared computer other than that of your own, please change your passwords after such use from your own PC at your workplace or at home.
	Never click on an email that asks for your account details or your passwords. We will never ask for your account details or your passwords by email.
	If you receive this type of email, it’s almost certainly a scam. If you have any doubt about an email that seems as though it has been sent by us, contact us immediately on 1300 654 822 to verify its contents.

Password Protection

	Your Internet Banking User ID and password are your keys to accessing our Internet Banking service. Only the right combination of these allows you access.
	Always use an alpha-numeric password with a combination of numbers, upper and lower case letters with at least one special character, e.g. Rf3Tg#1.
	Avoid sharing details that you use to access other online services such as email or messengers. Your password should be unique to Internet Banking.
	Avoid obvious answers to the secret questions or passwords that others might guess, like names, birthdays or telephone numbers.
	Change your password regularly. Password(s) can be changed online at your own convenience.
	Do not write your username and password on a piece of paper or save it on your computer.
	Never disclose your login details to anyone, Victoria Teachers Credit Union will never ask for your login details in an email.
	Disable functionality on your computer or browsers that remembers login details.

Keeping Your Computer Secure

You should ensure that your computer is kept safe and secure from unauthorised access. To protect yourself you should:

	Install effective protection on your computer and keep it up to date.
	Ensure that you have the latest security upgrades and patches for your Internet browser.
	Install an effective virus protection program, however most importantly you must regularly download the latest version and upgrades. If you have not upgraded for the past three months, your protection is probably inadequate.
	Install a ‘firewall’ to protect your computer from unauthorised access over the Internet.
	It is important to regularly review the settings of your security programs to ensure they are still providing an appropriate level of security.
	Delete suspicious emails without opening them. Avoid opening dubious attachments, even if the email seems to come from someone you trust.
	Do not leave a connected session unattended.
	Should you receive a fraudulent email or believe your accounts have been compromised, please contact us immediately on 1300 654 822.

For more information visit http://www.staysmartonline.gov.au/

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