At Victoria Teachers Credit Union we are committed to providing Members with a secure Internet Banking service. As part of a recent upgrade to our security, a second password known as the ‘Funds Transfer Password’ will now be required when you add a new Funds Transfer External payee in the ‘Transfers’ menu. The Funds Transfer Password is entered in an ‘on-screen keyboard’ using your mouse, which will further enhance the security of our Internet Banking service.

The on-screen keyboard is a simple tool that enables entering small pieces of secret text safely, using your mouse so no hidden Key Logger can find your text. You can use it to enter very secret passwords safely on non-trusted machines.

Transaction Verification

At Victoria Teachers Credit Union we place the utmost importance in ensuring that your funds are transferred correctly to a third party account. Internet Banking transactions may be put on a hold and reviewed by Victoria Teachers Credit Union if the transaction does not appear to be legitimate.

128 Bit SSL Encryption

Victoria Teachers Credit Union supports SSL 128-bit encryption, the highest level of protection possible during the Internet Banking session. SSL stands for ‘Secure Sockets Layer’. It is a protocol designed to enable applications to transmit information back and forth securely. Applications that use this protocol inherently know how to give and receive encryption keys with other applications, as well as how to encrypt and decrypt data sent between the two. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between the customer's computer and servers.

Auto Log Out Feature

Your Internet Banking session will automatically expire and log you out if there is inactivity for more than five minutes. This is done to reduce the risk of anyone stealing your session. Hence if you login and leave your session inactive for five minutes, the session will be terminated.

Monitoring Suspicious Activity

We regularly monitor online transactions and investigate for any anomalies to ensure that your online security is not compromised. Occasionally, this may involve one of our staff members contacting you to verify a transaction.

Last Login Time Displayed

With each successful login you will be able to view your last login date and time. Please check these details to ensure that unauthorised parties have not accessed your account.

If you have any concerns, please contact us immediately on 1300 654 822.

Account Lockout

To avoid any breach of Internet Banking security, access to your account will be locked after a third unsuccessful login attempt.

If you have any concerns, please contact us immediately on 1300 654 822.

Audit Trails

Detailed logs containing information about all Internet Banking transactions are recorded and archived. Such information is retained by Victoria Teachers Credit Union for internal purposes only, and will not be passed on without Members consent.

Host System Security

Victoria Teachers Credit Union continues to provide a solid security framework to ensure Members Internet Banking transactions are processed in a secure environment, using industry standard global technologies.

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