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Contact us

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1300 654 822 (within Australia) or +61 3 9834 8560 (overseas).

Our Member Service Consultants are available on phone:
Monday to Thursday - 8:00am to 7:00pm.
Friday - 8:00am to 6:00pm.


Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or alternatively use the form below to lodge your enquiry.

Submit an Enquiry

Service Centres

Our service centres are open:
Monday to Friday - 9:00am to 5:00pm.
View Locations


03 9882 4348

Web Chat

Web Chat is available between 9:00am and 5:00pm Monday to Friday. For enquiries when a Consultant is busy or unavailable please contact us by phone or email.
Note: For security reasons, we will not discuss your personal details or sensitive account information via this service.

Web Chat



Hawthorn East Service Centre

117 Camberwell Road
Hawthorn East VIC 3123

P.O Box 338
Camberwell Vic 3124

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Hawthorn East Service Centre Parking

Hawthorn East Service Centre Parking

Moonee Ponds Service Centre

687 Mt Alexander Road
Moonee Ponds VIC 3039

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Lost or Stolen Cards?

To report a lost or stolen card, call 1300 654 822. If you lose your card overseas call +61 3 9834 8560 or contact Visa Global Assistance.

Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150 for an Emergency Card is also applicable. Please refer to Terms and Conditions Part B: Fees and Charges



ATM Locator

Finding the ATM nearest to you is fast and simple.

Victoria Teachers Mutual Bank Service Centres provide both Cash Withdrawal and Pin Change Services free of charge.

Locate your nearest ATM