- General Enquiries
- Service Centres
- Lost/Stolen Cards
- ATM Locator
- Financial difficulties
- Report a hoax email
Our Member Service Consultants are available on phone:
Monday to Thursday - 8:00am to 7:00pm.
Friday - 8:00am to 6:00pm.
Email us at
or alternatively use the form below to lodge your enquiry.
Our service centres are open:
Monday to Friday - 9:00am to 5:00pm.
Web Chat is available between 9:00am and 5:00pm Monday to Friday. For enquiries when a Consultant is busy or unavailable please contact us by phone or email.
Note: For security reasons, we will not discuss your personal details or sensitive account information via this service.
Hawthorn East Service Centre
117 Camberwell Road
Hawthorn East VIC 3123
P.O Box 338
Camberwell Vic 3124
Hawthorn East Service Centre Parking
Moonee Ponds Service Centre
687 Mt Alexander Road
Moonee Ponds VIC 3039
Lost or Stolen Cards?
Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150 for an Emergency Card is also applicable. Please refer to Terms and Conditions Part B: Fees and Charges
Finding the ATM nearest to you is fast and simple.
Victoria Teachers Mutual Bank Service Centres provide both Cash Withdrawal and Pin Change Services free of charge.
Experiencing financial difficulty
We understand there are times when our customers may face financial difficulty due to reasons such as unemployment, relationship breakdown or illness. Our dedicated team of staff can assist customers meet their financial obligations with respect and empathy.
For advice and support contact our Credit Control team:
Report a hoax email