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Contact us

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Phone

1300 654 822 (within Australia) or +61 3 9834 8560 (overseas).

Our Member Service Consultants are available on phone:
Monday to Thursday - 8:00am to 7:00pm.
Friday - 8:00am to 6:00pm.

Email

Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or alternatively use the form below to lodge your enquiry.

Submit an Enquiry

Service Centres

Our service centres are open:
Monday to Friday - 9:00am to 5:00pm.
View Locations

Fax

03 9882 4348

Web Chat

Web Chat is available between 9:00am and 5:00pm Monday to Friday. For enquiries when a Consultant is busy or unavailable please contact us by phone or email.
Note: For security reasons, we will not discuss your personal details or sensitive account information via this service.

Web Chat

 

 

Hawthorn East Service Centre

117 Camberwell Road
Hawthorn East VIC 3123

P.O Box 338
Camberwell Vic 3124

View on map

 

Hawthorn East Service Centre Parking

Hawthorn East Service Centre Parking

Moonee Ponds Service Centre

687 Mt Alexander Road
Moonee Ponds VIC 3039

View on map

 

 

Lost or Stolen Cards?

To report a lost or stolen card, call 1300 654 822. If you lose your card overseas call +61 3 9834 8560 or contact Visa Global Assistance.

Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150 for an Emergency Card is also applicable. Please refer to Terms and Conditions Part B: Fees and Charges

 

 

ATM Locator

Finding the ATM nearest to you is fast and simple.

Victoria Teachers Mutual Bank Service Centres provide both Cash Withdrawal and Pin Change Services free of charge.

Locate your nearest ATM

 

 

Experiencing financial difficulty

We understand there are times when our customers may face financial difficulty due to reasons such as unemployment, relationship breakdown or illness. Our dedicated team of staff can assist customers meet their financial obligations with respect and empathy.

For advice and support contact our Credit Control team:

Phone: 03 9834 8530
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

Report a hoax email

Contact us by phone 1300 654 822 (within Australia) or +61 3 9834 8560 (overseas) or by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you believe you have received a hoax email.