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Reports, Codes & Procedures

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Constitution

The Constitution of Victoria Teachers Mutual Bank details the rules and principles by which the Mutual Bank operates.

Constitution

Annual Regulatory Disclosures

Victoria Teachers Mutual Bank’s annual regulatory disclosures.

June 2016
June 2015

Quarterly Regulatory Disclosures

Victoria Teachers Mutual Bank’s quarterly regulatory disclosures.

30 September 2016
30 June 2016
31 March 2016
31 December 2015

 

Complaint and Dispute Resolution Procedure

The Mutual Bank has developed a Complaint and Dispute Resolution Procedure that gives customers the opportunity to register complaints and have them dealt with in a formalised manner. Download the Complaint and Dispute Resolution Guide for further information.

Complaint and Dispute Resolution Guide

For your convenience we have included a link to the ePayments Code below. Please refer to this document if you have a complaint or concern about electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and Bpay. The ePayments Code governs the relationship between the Mutual Bank and customers when using electronic payment transactions.

Customer Owned Banking Code of Practice

This Customer Owned Banking Code of Practice is the industry code of Customer Owned Banking Association, the association of credit unions, mutual building societies and mutual banks.

Customer Owned Banking Code of Practice

Workplace Gender Equality Report

In accordance with the requirements of the Workplace Gender Equality Act 2012. We can inform you that on the 27 May 2016, Victoria Teachers Mutual Bank Lodged its annual public report with the Workplace Gender Equality Agency.

A copy of this report is available on the website. As Members of the Mutual Bank you may make comments on the report to us by emailing your comment directly to Glenn Borg, gborg@victeach.com.au or to the Agency. Please refer to the Agency’s guidelines on this process on their website www.wgea.gov.au.

Read the Report