Reports, Codes & Procedures
The Constitution of Victoria Teachers Mutual Bank details the rules and principles by which the Mutual Bank operates.
Annual Regulatory Disclosures
Victoria Teachers Mutual Bank’s annual regulatory disclosures.
Quarterly Regulatory Disclosures
Victoria Teachers Mutual Bank’s quarterly regulatory disclosures.
Complaint and Dispute Resolution Procedure
The Mutual Bank has developed a Complaint and Dispute Resolution Procedure that gives customers the opportunity to register complaints and have them dealt with in a formalised manner. Download the Complaint and Dispute Resolution Guide for further information.
For your convenience we have included a link to the ePayments Code below. Please refer to this document if you have a complaint or concern about electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and Bpay. The ePayments Code governs the relationship between the Mutual Bank and customers when making electronic payment transactions.
Customer Owned Banking Code of Practice
The Customer Owned Banking Code of Practice is the industry code of the Customer Owned Banking Association, the association of credit unions, mutual building societies and mutual banks.
Workplace Gender Equality Report
In accordance with the requirements of the Workplace Gender Equality Act 2012 we can inform you that on the 27 May 2016, Victoria Teachers Mutual Bank lodged its annual public report with the Workplace Gender Equality Agency.
A copy of this report is available on the website. As Members of the Mutual Bank you may make comments on the report to us by emailing your comment directly to Glenn Borg, firstname.lastname@example.org or to the Agency. Please refer to the Agency’s guidelines on this process on their website www.wgea.gov.au.
Financial Claims Scheme
What is the Financial Claims Scheme?
The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.
Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).
The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by APRA.
In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.
How is the FCS limit applied?
The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking licence.
Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licensed banking institution may operate under a different trading name.
Where can I get further information on the FCS?
Information on the FCS is available on the FCS website – www.fcs.gov.au.