BPAY View FAQ

What is BPAY View?

BPAY View gives you the convenience of having your bills sent to the secure environment of our Internet Banking where you are able to view and pay them immediately via BPAY or schedule a BPAY payment for a later date.

BPAY View makes managing your bills easy.

• It means never losing a bill again.

• You can view and pay your bills when it suits you, day or night.

• It gives you the ability to still pay your bill through any payment method the Biller offers – BPAY is one easy option.

• You can save, store and file your bills electronically - reducing paper wastage and helping the environment.

• You are still able to print a copy of your bill for those times when you need it.

• You can choose which bills you want to receive via BPAY View and if you decide that you wish to return to receiving paper bills, it is easy to switch back to paper bills.

Which bills can I receive with BPAY View?

Following is a list of active BPAY View Billers.

How do I register to receive a bill via BPAY View?

1. Log onto Internet Banking.

2. Go to the ‘BPAY’ section and select 'BPAY View'.

3. Select from the list of Billers available and enter the BPAY View registration number and other required information in the fields shown. All information can be found on your paper bill.

You should have your paper bill with you when you complete the registration, as each Biller requires you to enter different information.

For a step-by-step registration guide for your Biller, visit the BPAY View Registration Step-by-Step Process section on the BPAY website.

Once you have submitted a registration for your BIller, it will be processed within approximately two working days.

If your registration is successful, you can expect to receive your BPAY View bills at approximately the same time as you currently receive your paper bills. Your normal billing cycle will continue once you have registered with BPAY View.

If your registration is unsuccessful you should firstly check that you have entered the required details exactly as they appear on your paper bill. Refer to the BPAY View Registration Step-by-Step Process section on the BPAY website for specific Biller information.

If you require more information on why your registration was unsuccessful you will need to contact your Biller directly. Contact details for Billers can be obtained from the Biller’s details page in BPAY View.

How do I know when a bill is sent to me?

You will receive an email from Victoria Teachers Credit Union to notify you when a BPAY View bill arrives. The email will be sent from memserv@victeach.com.au.

The email will provide a simple notification that a BPAY View bill has been received for your Membership and will advise you to access Internet Banking to view the bill.

In the interest of ensuring Member security is maintained, we remind Members never to respond to emails requesting your Internet Banking access details. If you receive an email requesting you to validate your details by clicking on a link you should delete this email immediately. Victoria Teachers Credit Union does not send such emails to Members.

You should ensure that your email address is kept up-to-date within Internet Banking. To view or change your email address within Internet Banking, go to the ‘Change Email Address’ page in the ‘Change Details’ section.

Is BPAY View safe to use?

BPAY View and the BPAY payment facility are offered within the secure environment of our Internet Banking.

BPAY and BPAY View have a framework of policies and procedures to ensure the billing company keeps your data and privacy protected. The registration process requires certain information to be provided to the Biller to verify that you are authorised to receive the bill.

With Internet Banking, it is vital that you protect information such as your Member Number and Access Password. Always log onto our Internet Banking site by entering the full web address of Victoria Teachers Credit Union (http://www.victeach.com.au) in your Internet browser – never follow a link in an email.

Are there any costs and/or fees to use the BPAY View service?

No costs or fees apply to use BPAY or BPAY View.

What does a BPAY View bill look like?

You can choose from two 'levels' of bill within BPAY View: a summary bill or a detailed bill.

A summary bill: This provides you with a summary of all the current BPAY View bills that have been sent to you. For each BPAY View bill you will be able to view key information such as the Biller's name, your BPAY customer reference number, the amount due and the due date of payment.

From the summary bill screen you have the option to pay the bill via BPAY (full or partial payment) or to view a more detailed bill.

A detailed bill: This provides similar detail to a bill you would receive in the post.

What if I require a paper copy of my BPAY View bill?

If you require a paper copy of your BPAY View bill, you are able to print a copy of your detailed bill. If a printed copy of your BPAY View bill is not sufficient, you can contact your Biller to request a hard copy of the bill. Some Billers may charge for this service.

How can I pay my BPAY View bill?

By using BPAY View, paying your bills via BPAY becomes even simpler.

By selecting the bill you wish to pay from your BPAY View summary bill list you can click on the "pay bill" option and your BPAY codes (the biller code and customer reference number for that bill) will be automatically entered.

In addition to BPAY, you can still make a payment through any of the other options the Biller provides as shown on your detailed bill.

How will I know if I have paid a BPAY View bill?

All bills that are paid via BPAY View will be listed in the ‘Bills Record’ section of BPAY View.