Reports, Codes & Procedures

Constitution

The Constitution of Victoria Teachers Credit Union details the rules and principles by which the Credit Union operates. 

• Constitution

Quarterly Prudential Disclosures

Victoria Teachers Credit Union’s quarterly prudential capital adequacy disclosures.

•  30 June 2011
• 31 March 2011
• 31 December 2010
• 30 September 2010
• 30 June 2010

Complaint and Dispute Resolution Procedure

The Credit Union has developed a Complaint and Dispute Resolution Procedure that gives Members the opportunity to register complaints and have them dealt with in a formalised manner. Download the Complaint and Dispute Resolution Guide for further information.

• Complaint and Dispute Resolution Guide

For your convenience we have included a link to the Electronic Funds Transfer (EFT) Code of Conduct below. Please refer to this document if you have a complaint or concern about electronic funds transfers. The EFT Code governs the relationship between the Credit Union and Members when using electronic funds transfer services.

• Electronic Funds Transfer Code of Conduct
• Further information: Australian Securities & Investments Commission (ASIC)

Mutual Banking Code of Practice

This Mutual Banking Code of Practice is the industry code of Abacus Australian Mutuals, the association of mutual building societies and credit unions. 

• Mutual Banking Code of Practice