Being a mutual organisation, our Members come first. Our values are reflected in our business practices, products and services. Some of our initiatives include:
- Interest free loans to Members affected by natural disasters (e.g. 2007 Gippsland Floods, 2006 and 2009 Bushfires).
- Responsible lending practices – we don’t allow Members to overextend themselves financially.
- Dedicated Staff to assist Members with Financial Counselling should they experience hardship - our approach is ethical and compassionate.
- Specifically developed banking packages for Schools and Preschools to assist them with financial management.
- Value for money banking products and services for Members – we have received many awards within the finance industry for competitively priced products, based on their features and benefits.
- Prudent management of the organisation has seen it grow organically from 48 Members in 1972, to over 86,000 Members and $1.5 billion in assets.